Refund policy

Return

We are extremely confident that you will love your new umbrella, but on the odd occasion something goes wrong, you can simply return or exchange it for free within 14 days.

To organise a return or an exchange, please email into our support team at support@covermeumbrellas.com.au with your order number and the reason you would like to return your umbrella so that we can process your request.
We do require that the original shipping box is kept in good condition and used to return the product.

After being received and processed by our returns department, we will issue a full refund or exchange on the order.

If you have any concerns or questions, please reach out to the support team, we are always here to help!